Privacy Policy

Privacy Policy

Introduction

Welcome to https://regular-boiler-repair.vibereports.co.uk (hereafter referred to as “Regular Boiler Repair” or “we”). We are committed to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy outlines our practices regarding the collection, handling, and protection of information from our users, in adherence to various international privacy laws.

Scope

This policy covers all aspects of our online presence, including but not limited to:

Please note that this policy does not extend to third-party websites or services linked from our platform. These external entities have their own privacy policies, which we encourage you to review before providing any personal information.

Processing Activities

This Privacy Policy is designed to guide you on the following interactions:

  • Using our applications and services as an authorized user.
  • Visiting and navigating our websites linked to this statement.
  • Engaging with us through various communication channels, including emails, newsletters, phone calls, or text messages (SMS).

Personal Data Collection

We collect a range of personal information from users to enhance their experience and improve our services. The types of data we gather include:

  1. Account Information: Details required to set up and manage your user account, such as name, email address, and password.
  2. Payment Information: Data related to transactions, including payment method, billing address, and order history.
  3. Financial Information: Financial records may be collected for billing purposes or to offer financial services (if applicable).
  4. Purchase Information: Details about products or services you’ve purchased from us, including quantities and transaction dates.
  5. Mobile Device Identifiers: Unique device identifiers, such as IP addresses, mobile phone numbers, and MAC addresses.
  6. Location Data: Information about your geographical location when using our services on a mobile device.
  7. Feedback: Reviews, comments, and responses provided by users to improve our products and services.
  8. Social Media Information: Data from social media platforms when users choose to connect their accounts with ours.
  9. Product Information: Details about the products you’ve shown interest in or purchased on our website.

We obtain this data through various means, including user input forms, account settings, purchase transactions, analytics tools, and third-party integrations. Additionally, we may receive personal information from trusted partners who assist us in providing services, subject to their privacy agreements.

Cookies

Regular Boiler Repair uses cookies to enhance your browsing experience and gather analytics data. Cookies are small text files stored on your device with specific functions:

  • Strictly Necessary Cookies: Essential for navigating our website and using its core features.
  • Preference Cookies: Remember user preferences, such as language settings and website layout choices.
  • Analytics Cookies: Collect anonymous data about visitors’ behavior to improve our services and content.

Users have control over non-essential cookies through our built-in Cookie Manager, allowing them to customize their cookie preferences.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once the retention period expires or when the purpose is achieved, we securely delete or anonymize the data to ensure user privacy.

Security Measures

Regular Boiler Repair has implemented robust security measures to safeguard your personal data:

  • Employing encryption protocols during data transmission and storage.
  • Collaborating with secure third-party service providers who adhere to strict data protection standards.
  • Regularly reviewing and updating our security practices to adapt to emerging threats.

Children’s Privacy

We do not intentionally collect or seek to obtain personal information from children under the age of 18. If you are a parent or guardian concerned about your child’s online privacy, please contact us using the details provided below for assistance.

Your Rights

Depending on your location and applicable laws, you have various rights regarding your personal data:

  • Access: The right to request access to and review the personal data we hold about you.
  • Rectification: The ability to correct or update incomplete or inaccurate personal information.
  • Erasure (Right to be Forgotten): The option to request the deletion of your personal data, under certain circumstances.
  • Restriction: Limiting our processing of your data for specific purposes.
  • Portability: Receiving a copy of your personal data in a structured, commonly used format.
  • Objection: Objecting to the processing of your data for specific or all purposes.
  • Non-Discrimination: The right to be free from discriminatory practices when exercising your privacy rights.

To exercise any of these rights, please contact our dedicated Privacy Team at your earliest convenience.

Changes to Policy

Regular Boiler Repair reserves the right to update this Privacy Policy at any time to reflect changes in our practices or legal requirements. Any modifications will be posted on this page, and we encourage users to review it periodically for updates.

Contact Information

For any questions, concerns, or requests related to privacy, data protection, or this policy, please contact us: